In a press statement issued on January 31, General Motors announced that its OnStar call centers receive more than 150,000 calls a day. That equates to almost two calls per second.
Yet for the past few days, some of the more than 6 million users of the telematics service have been unable to use it.
Some OnStar users reported very long waiting times while others that they received automated messages to call back later. The problem, as told by OnStar spokeswoman Cheryl McCaren on FoxNews, was caused by an upgrade to the operating system on Sunday, February 12, which affected non-emergency “Blue Button” services.
Read more »